Teams Reporting & Wallboards
Call Analytics Features & User Benefits
Our Call Analytics system has exciting features that could revolutionise your businesses communication when using Microsoft Teams and help you better understand how your team is performing.
Call Centre Dashboards
Organise your Call Centre data, keeping vital information at your fingertips to make informed decisions based on real-time insight.
Customisable Wallboards
Empower your team and call centre manager with live data on call queues, activity levels and other key performance metrics.
Unreturned Lost Calls Reports
Give your sales and support teams the data they need to follow up on missed opportunities to provide excellent service or find untapped revenue opportunities.
User/Auto Attendant Reports
Ensure human and automated agents are performing efficiently whilst providing great customer experiences.
Call Interval and Volume Reports
Identify times when demand is high to help plan for staffing and team impact.
Active Calls Reports
Live call activity monitoring can be a vital tool to help identify undetected service problems and take corrective action to resolve.
Call Log History
Follow the complete caller journeys to understand where there may be friction with processes, teams, or individuals.
Queue and Group Activity Reports
Monitor live and historic queue data to understand “pinch points” are reorganise teams to processes to provide better service levels.
Call Analytics Capabilities
Microsoft Teams
Real-Time Reporting
Telephony-Specific Reporting
Wallboards
Voice CX Reports
Agent & Call Centre Performance Reports
Our Software
Real-Time Reporting
Telephony-Specific Reporting
Wallboards
Voice CX Reports
Agent & Call Centre Performance Reports
Real-time Data Feed
A significant gap in the Microsoft Teams Telephony market is the lack of call analytics based on realtime events, without requiring an external call queueing infrastructure.
Actionable insights dashboards are based on real-time events generated through Akixi botPool, which are then enriched by Akixi CX’s proprietary historic data feed and stored as Akixi CX reporting module data source. Akixi CX platform provides real-time data feed which starts populating data between 1 and 2 seconds after the event occurred, without the necessity of the call being hung up.
Call Analytics Overlayed with Direct Routing as a Service
Direct Routing enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency and greatly reducing the complexity of integrating voice infrastructure with this world-leading cloud platform.
Direct Routing as a Service, works by connecting Fuse 2’s global SIP Trunks to your Teams via Microsoft certified Ribbon SBCs. Ribbon are the only Microsoft certified SBC (Session Border Controller) provider that can deliver security solutions for any size organisation, across multiple deployment models. These SBCs, configured with Fuse 2’s SIP Trunks offer high quality voice routes and reduced latency for your Microsoft Teams calls.
Fuse 2 were the first company in the UK to implement Direct Routing as a Service meaning we can offer a fully managed, end-to-end service.
Direct Routing enables full phone system capabilities for your Microsoft Teams, Akixi allows you to report on these calls, encouraging and enhancing CX focused engagements across your business.
We're here for you.
delivery of the Fuse 2 telephony solution came at the perfect time for us. The outdated Shoretel system wouldn’t have been appropriate given our ongoing communication needs. We are very happy with the new Teams system and look forward to a continued relationship with Fuse 2.
The Institute Of Development Studies (IDS)
Education Sector
Invest in your business communications
A reliable communication system not only enhances internal collaboration, fostering streamlined workflows and increased productivity, but also strengthens external interactions with clients and partners, positively impacting customer engagement and satisfaction.
Investing in business communication is not just in communication tools but in the overall efficiency, resilience, and success of your business in today’s dynamic business landscape.
