Fully Managed Cloud 3CX
Accelerate your business growth with a fully managed Cloud 3CX System from Fuse 2, Global Leaders in 3CX Solutions. 3CX Preferred SIP Trunks deployed from our Carrier Grade network, allow for seamless global communications and our in-house 3CX Advanced Certified Engineers will be with you every step of the way ensuring a smooth build and roll-out process.
Join Thousands of happy customers.
3CX Cloud Phone System Features
All of these communication channels via a single client meaning, no switching between apps. Choose from web, desktop and mobile clients or easily connect a supported IP phone.
Call Queues
Call Queues allow calls to be queued, so that agents can take calls when they are available. If all agents are busy, calls are kept waiting until an agent is available. Call queues allow you to set different triggers throughout your 3CX phone system to enable the most effective customer journey. This includes – ring time, destination if no answer, music on hold and many more. You can also prioritise calls meaning high-priority calls will be treated with more importance than a general call and will be automatically ‘fast tracked’ to the front.
The priority of the call is determined through the options that the customer selects.
Call Reports
In depth call reporting is essential for gaining real-time insights into your contact centre performance and customer needs. With 3CX’s advanced Call Reporting feature, you can utilise reports to make informed decisions about your business, restructure your call centre, optimize agent productivity and increase customer satisfaction.
- Evaluate individual call centre agent performance.
- Check how well agents perform as a team.
- Get insights into the customer experience.
- Take action to restructure and streamline the customer journey.
Omni-channel Functionality
The essence of omnichannel platforms is the customer journey – specifically providing a seamless experience. This means when a client calls after a web chat conversation earlier in the day, the agent who answers can see the messages they sent and any responses. The agent then has the context to help the customer more effectively. This points to several benefits of the omnichannel approach.
Management Console
The 3CX Management Console is the home of all your management needs. Easily access agents’ call history, call recordings and statistics in one localised environment making those end-of-the-week reviews much easier! Access the performance of your team as a whole or narrow the searches down to an individual simply within the console.
The management console is also where you can access important details such as emergency numbers, agent extensions and phone provisioning.
3CX Call flow designer
This offers advanced routing for your call agents so that you can always ensure customers are receiving the best, and most time-efficient, service from your team. This includes skills-based routing, caller position announcement, polling strategy and many more.
Create bespoke 3CX call flows with drag-and-drop features into a completely tailored enterprise routing environment.
3CX Wall Boards
Often it is hard for managers to track these metrics on the go which is why the 3CX Wallboards are key to any call centre office. The 3CX Wallboards track the number of busy agents, answered calls, waiting calls, total talk time, callbacks, waiting time, and abandoned calls. All of these statistics can be projected onto a monitor or a big screen, which in return can improve employee productivity and motivate agents!
When working in a busy call centre, customer satisfaction and call resolutions are key to maintaining business standards that’s why 3CX wall boards works perfectly for you.
One fixed monthly cost including 3CX license, prefered Fuse 2 SIP Trunks, Call Bundles, managed server and 24 hour monitoring.
Unlock 3CX Cloud Phone System Benefits
3CX Cloud Phone System are revolutionising business communications with its comprehensive suite of features and advantages for many industries from finance to the medical sector.
Easy to manage
3CX Phone Systems is a user-friendly web-based graphical user interface (GUI) that simplifies the process of adding extensions and configuring permissions, making it accessible and manageable from any location.
Streamlined Communication
Features like presence status, call forwarding, and virtual receptionists can help streamline communication within your organisation, reducing response times and improving productivity.
Future investment
A cloud-based system you have reduced your upfront hardware and infrastructure costs meaning you don’t need to invest in on-premises hardware and can save on maintenance and depreciation costs.
Cost Savings
3CX phone systems that are easy to manage can lead to cost savings. They reduce the need for extensive IT support, streamline operations, and often provide automation that optimises resource allocation.
Scalable software
A solution that is easy to manage should allow you to add or remove users, features, or resources as your business needs change, without causing significant disruption.
CRM integrations
3CX is designed to integrate seamlessly with various CRM systems, which can be beneficial for businesses looking to enhance their customer service and streamline operations.
How can Fuse 2 help with your 3CX Cloud Phone System?
We understand the crucial role of seamless communication in the success of your business. That’s why we have the best 3CX cloud phone system services that seamlessly connects you with the world. As an award-winning independent provider of 3CX communication services worldwide, we create a bespoke solution for your business.
Your questions
Fully Managed Cloud 3CX FAQs
What is a 3CX Cloud Phone System?
A 3CX Cloud Phone System is a complete business communication solution, 3CX seamlessly combines video conferencing, real-time chat, integration with popular messaging platforms like WhatsApp and Facebook, and integrates with CRM systems. This advanced platform also boasts cloud-based contact centre features, including call routing, auto-attendant, call recording, and call flow management.
Is 3CX phone system cloud based?
Yes, the cloud-based option allows for more flexibility, scalability, and reduced maintenance requirements, making it a popular choice for businesses looking to streamline their communication systems.
Does 3CX charge for calls?
3CX pricing is determined by the volume of calls your business requires, irrespective of the count of extensions or users. This covers both internal and external calls, setting 3CX apart with a highly competitive pricing model when compared to phone systems that charge on a per-user basis.
Are 3CX cloud phone system calls recorded?
The “All Calls” option activates recording by default for all calls, while “External Only” exclusively enables default recording for external calls. For internal calls, recording can still be initiated by clicking the recording icon after the call has been connected.
Is 3CX cloud phone systems scalable?
Yes, 3CX phone systems is highly scalable if setup correctly. It can accommodate businesses of various sizes, from small businesses to large corporations, by offering the flexibility to add or reduce phone lines and extensions as needed.
