Direct Routing as a Service
Microsoft Teams Direct Routing as a Service transforms your Teams environment into a cloud-based phone system – increasing flexibility and support while saving businesses time and money. Fuse 2 provide premium communications with advanced network architecture and enterprise expertise within the DRaaS landscape (being the first to implement the technology in the UK)
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Benefits of Direct Routing for Businesses
Direct Routing as a Service seamlessly transforms your Microsoft Teams into a cloud-based phone system that enhances communications, flexibility and efficiency. With advanced features and robust support, it helps businesses save time, reduce costs and communicate globally all via a familar interface.
Certified Cloud Gateways
From the launch of Microsoft Teams in 2017, to the global surge during COVID, over 300 million people worldwide use the collabration tool as part of their everyday operations. The simplicity and efficiency of the platform enables quick and seamless collaboaration via messaging and video calling. With Direct Routing as a Service, you can utilise Fuse 2’s Microsoft certified SIP Trunks to transform the collaboraton tool into a feature-rich cloud phone system – all while keeping a familiar user interface for ease of staff training. Microsoft also offers significant discounts for the public sector, meaning verticals such as educational bodies, healthcare services and many more, can benefit from improved comercial terms to continuously support citizen services. These discounts therefore are recipricated by Fuse 2, in order to provide cost effective cloud solutions to the public sector.
Global Coverage
Our global coverage allows organisations to maximise their Microsoft licensing investment and enable voice capabilities for Microsoft Teams. We provide full PSTN replacement including CLI, local call back, and management of call routing to emergency services in 40+ countries and number coverage in 100+ countries. Our certified cloud gateways give you the ability to port and use existing telephone numbers, purchase new numbers from anywhere in the UK or even around the world, and route these numbers to your Microsoft Teams. With access to 153 data centres around the world, the Global Voice Network provides Fuse 2’s customers with secure, simple and direct access to a global ecosystem of termination networks, cloud infrastructure providers, SaaS providers and much more. The Global Voice Network is the foundation of our international number management cloud platform.
Call Centre & Recording
Fuse 2 offer a compliant call recording solution for the Microsoft Teams Phone System. The call recording solution helps your organisation comply with regulations and offers:
Microsoft Teams Call Centre & Advanced Routing
Fuse 2 partner with one of the worlds most advanced compliant call recording solutions for the Microsoft Teams Phone System. The call recording solution helps your organisation comply with regulations and offers the following:
- Selective Recording: Record all calls or configure the system to only record certain users or departments.
- Powerful Search: Easily search for, retrieve and play back calls, saving you valuable time and effort.
- Long-Term Storage: Long-term storage options from 3–7 years, or longer if needed..
Selective Recording
Record all calls or configure the system to only record certain users or departments.
Powerful Search
Easily search for, retrieve and play back calls, saving you valuable time and effort.
Long-term Storage
Long-term storage options from 3–7 years, or longer if needed.
How does Direct Routing as a Service work?
Rather than using Microsoft Calling Plans, Direct Routing as a Service allows you to connect Fuse 2’s SIP trunks to Microsoft Teams.
Direct Routing as a Service enables full phone system capabilities for Microsoft Teams and Office 365, minimising costs, improving efficiency and greatly reducing the complexity of integrating voice infrastructure with the world-leading colaboration platform. We operate on Ribbon Communications’ Microsoft Teams-certified Session Border Controllers (SBCs) to deliver our Direct Routing as a Service. Ribbon is a global software leader in intelligent and secure cloud communications, and are among the first vendors whose SBCs are certified to work with Direct Routing for Microsoft Teams. That means a Direct Routing solution that includes a Ribbon SBC is fully supported by Microsoft.
Benefits of Direct Routing for Microsoft Teams
Direct Routing as a Service offers businesses a flexible, cost-effective, and feature-rich solution to enhance your communication and collaboration capabilities while maintaining control over telephony infrastructure.
Unified Communication
Direct routing helps seamlessly integrate voice services into the Microsoft Teams platform, providing you with unified communications where employees can globally conduct voice calls, conferences, and collaborate on projects through a single interface.
Reduce Costs
By choosing your own provider to implement Direct Routing, you can often save costs when compared to Microsoft Calling Plans, tailoring your telephony services to your specific needs and budget.
Global Reach
This allows for the setup of local phone numbers globally, ensuring users in global regions have a localised calling experience.
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