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Highcliffe School

Highcliffe School is a comprehensive secondary school and sixth form located in Highcliffe, Dorset, England. It serves students aged 11 to 18 and offers a wide range of academic and extracurricular programs. The school is known for its commitment to providing high-quality education, fostering a supportive and inclusive learning environment, and encouraging students to achieve their full potential both academically and personally.
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The Challenge

Highcliffe School had an ageing phone system that was becoming problematic due to regular outages. The system, which was first installed in 1999, was also difficult to manage and required programming via the keypad on a ‘master phone’. With the network’s external lines being ISDN and needing to be replaced in the next few years ahead of BT’s PSTN & ISDN Big Switch Off, a decision was made to look for a modern IP-based phone system.

The academy’s users had become accustomed to using Microsoft Teams for internal communications during the coronavirus pandemic lockdown. Due to the uptake, they ran a trial comparing PSTN calls to those via Microsoft’s calling plans; however, it was too expensive and lacked basic features such as call recording

Finding an answer to everything

The Solution

During an investigation of available options for using direct routing, the client came across Fuse 2 Communications. We explained their options of using direct routing with Microsoft Teams and showed that we were able to help them to meet their requirements. We paired our direct routing solution with another product, Cloud Fusion, to provide a system with additional features, such as number masking and a short extension number for each user. By implementing this setup, Highcliffe School was able to install basic IP phones across the campus and classrooms to facilitate communications between Microsoft Teams-based users. Fuse 2 also provided the call recording and logging capabilities that their previous phone system lacked
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The Process

1

Enquiry

Provide a brief message detailing your requirements or questions and select how you heard about Fuse2.

Submit the form to get in touch with our team.

2

Talk to the Specialists

Our team works closely with you to direct them to the most suitable services, such as SIP trunks, managed Wi-Fi, or Microsoft Teams Direct Routing, ensuring optimised and efficient communication solution.

3

Strategy Plan

Fuse2 strategic approach to deliver tailored communication solutions, we work closely with clients to understand your specific needs and challenges which ensures you receive the most suitable and effective communication solutions for your businesses.

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